Swap a ~9–11% commission model for a flat $23/mo + 2% subscription. This self-serve guide walks through export, CSV prep, import, payment re-linking, and parallel-run cutover — typically 5–7 business days. No concierge service, no hidden add-ons.
From
To
WHY OPERATORS SWITCH
The common thread: operators hit a revenue threshold where FareHarbor's ~6% fee + 1.9% + $0.30 processing starts taking more than a subscription would. Here's what usually triggers the move.
At ~9–11% effective, a $5,000/mo operator hands over $450–$550/mo in FareHarbor fees. EquipDash's flat $23/mo + 2% pays for itself in the first week.
FareHarbor shows the booking fee as a visible line item at checkout. Multiple reviews cite cart abandonment and perceived-price damage.
FareHarbor's rental solution was bolted onto tour infrastructure — no individual-item tracking, no delivery-zone pricing, no smart-lock integration. If rentals are more than an afterthought, the fit breaks down.
FareHarbor has no native AI and no native waivers (Smartwaiver integration required). EquipDash ships both in every plan plus MCP so ChatGPT and Claude can act on your business.
BEFORE YOU START
Do these three things first. They prevent the most common migration problems.
STEP BY STEP
Each step assumes the previous one is complete. Run them sequentially, not in parallel.
The FareHarbor dashboard exports customers, reservations, and products as CSV. Since FareHarbor is merchant-of-record, payment records live in FareHarbor's processor (Stripe, PayPal, Adyen, or dLocal depending on your setup). Export bookings with payment metadata included.
Pull these CSVs, in this order:
FareHarbor column names don't match EquipDash import templates. Download EquipDash's templates (Settings → Import) and remap:
Keep original FareHarbor CSVs untouched. You'll want them if anything looks off after import.
Import in this order: Products → Customers → Open reservations. Don't try to import historical reservations — EquipDash treats your switch date as day zero, with customer history imported as notes on each customer record.
FareHarbor was merchant-of-record — you'll become merchant-of-record on EquipDash. Connect your own Stripe or payment gateway directly. Critically, re-link your OTA connections one at a time.
For one week, take new bookings in EquipDash while FareHarbor fulfils anything already booked there. Keep FareHarbor's read access open for 60 days as your reconciliation safety net.
AFTER MIGRATING
The predictable cost model is the headline — but the real gain is owning your tool stack again: transparent pricing, native features instead of bolt-ons, AI that actually does something.
HONEST WARNINGS
We'd rather tell you up front than have you discover it day three.
FareHarbor was merchant-of-record — you become merchant-of-record on EquipDash. This changes your chargeback handling and payout timing. Talk to your accountant before cutover.
Each OTA (Booking.com, Viator, Expedia) needs reconnection. Some require a new contract, some need API keys regenerated. Budget 1–2 days per OTA, test each before going live.
FareHarbor's processor stored cards. Returning customers will need to re-enter card details at next booking on EquipDash. Plan a friendly "we've upgraded" email.
FareHarbor's reports don't map 1:1 to EquipDash. Export your last 12 months of FareHarbor reports before cancelling — those CSVs are your only pre-switch benchmark.
Copy FareHarbor email templates to a doc before cutover. EquipDash's template editor uses different variables, so adaptation is manual — ~1 hour per template.
We don't offer paid migration. This guide is what we'd tell you on a call. If you hit a block, email support — but we won't run the migration for you.
MIGRATION FAQ
Everything operators ask before pulling the trigger from FareHarbor.
Contact Us5–7 business days end-to-end for single-location shops. Multi-location or complex OTA setups run 10–14 days. The bottleneck is usually OTA re-linking and email-template rewriting, not data import.
Import FareHarbor CSVs, reconnect OTAs, cancel Smartwaiver. Flat $23/mo + 2%, native waivers & AI included. 21-day free trial, no sales call.
