REVIEWS & SURVEYS

Collect feedback and build your online reputation

Send post-experience review requests and feedback surveys automatically. Positive reviews get pushed to Google and TripAdvisor. Survey responses feed into your CRM.

How would you rate o...
89 out of 90 people answer...
4.8
1 0.00 %
2 0.00 %
3
4
5
Stephanie
"Renting skis has never been easier! The equipment was top-notch, perfectly tuned, and ready to hit the slopes."
Tell us more about your experience
Type your message here...
Send Feedback

Free 21-day trial of all features, no credit card required.

Complete platform with online rental store and mobile app.

Easy setup with access to support and onboarding specialists.

Surveys + New Survey
NAME STATUS TRIGGER NPS RESPONSES
Post-Trip Feedback Active Complete 72 156
Rental Satisfaction Active Return 65 89
Guide Rating Active Complete 80 73
Equipment Quality Draft Manual — 0
Review Request Workflow
1
Booking marked as completed
2
Wait 24 hours
3
Send survey email to customer
If score 9-10 → prompt Google review

Automated review requests after every experience

After a trip or rental, EquipDash sends an email asking for a review. Include a direct link to your Google Business page or TripAdvisor listing.

Post-trip feedback surveys

Attach a survey form to your post-experience workflow. Ask about satisfaction, guide quality, equipment condition, or anything else. Responses are stored in the customer profile.

Post-Trip Feedback
Preview Active
How likely are you to recommend us?
NPS Rating (0-10)
0 1 2 3 4 5 6 7 8 9 10
Rate your overall experience
Star Rating (1-5)
What did you enjoy most?
Long Text
Your answer...
How was your guide?
Single Choice
Excellent Good Fair Poor
NPS Score
72
Based on 156 responses
78%
Promoters
16%
Passives
6%
Detractors
Sitting on chairlift reflecting on experience
Detractor Alert
Sarah Kim scored 4/10
"Equipment was worn and the sizing was incorrect. Would have appreciated better communication about availability."
Follow Up View Profile

Use feedback to improve operations

Review survey results in aggregate. Spot patterns — like consistent feedback about a specific guide or product — and take action before small issues become big ones.

EXPLORE MORE FEATURES

All-in-one solution that runs your entire business

The ultimate all-in-one solution that runs your entire business from one dashboard.

  • Bookings
  • Customer Experience
  • Resource Management
  • Operations
  • Dash AI
  • Scheduling & Logistics
  • Integrations

Bookings made easy

Online booking, POS, and automated workflows keep customers booking and you stress-free.

  • Online Booking
  • Booking Management
  • POS Management
  • Refund & Cancellation
  • Waitlist Management
  • Workflow Automation
  • Secure Payment
Bookings
All 234 Rentals 188 Experiences 46
Booking # Date Customer Status
#132 Mar 5 David Green Confirmed
#131 Mar 4 Sarah Chen Picked Up
#130 Mar 3 James Walker Cancelled
#129 Mar 2 Megan Allen Confirmed
#132 David Green Confirmed
Mar 5 — Mar 7, 2026
Items
Snorkel Set Adult · x2
$48.00
Beach Umbrella Large · x1
$25.00
Total $73.00

Delight your customers, drive loyalty

Build lasting relationships with CRM, digital waivers, loyalty programs, gift cards, and automated campaigns — all from one dashboard.

  • CRM
  • Promotions and Campaigns
  • Gift Cards & Vouchers
  • Digital Waivers
  • Custom Forms
Customers Search
ID Name Email Last Booking
165 Rachel Torres rachel@mail.com Feb 28
164 Kevin Park kevin.p@mail.com Feb 25
163 Lisa Chang lisa.c@mail.com Feb 22
162 Mark Johnson mark.j@mail.com Feb 18
RT
Rachel Torres rachel@mail.com
12 Bookings
$1,840 Spent
3 Waivers
Waivers Signed
Liability Waiver Feb 28
Equipment Release Jan 15
Submit
COUPON
Get 50%
For your first purchase.
F1R5T Claim

Full control over every resource

Track inventory across locations, coordinate guides, manage product and experience catalogues, and plan for seasonal demand — all in real time.

  • Inventory Management
  • Guide Management
  • Product Catalogue
  • Experience Catalogue
  • Season & Schedule
  • Store Catalogue
Products
Product Name SKU Category Status Price
Stand Up Paddleboard SUP-01 Water Active $89
Snorkel Set SNK-04 Water Active $24
Beach Cruiser Bike BK-12 Land Low $35
Kayak Single KY-08 Water Active $65
Stand Up Paddleboard
SKU: SUP-01 Active
Availability by Location
Main Beach 8 available
Harbor Point 2 available
Variants
10ft All-Around 12ft Touring

Run your business smarter, operate flawlessly

Manage your team, maintain equipment, track performance with real-time reports, and connect your favourite tools through integrations.

  • Staff Management
  • Asset Equipment & Maintenance
  • Reports & Insights
  • API & Integrations
Dashboard This Month ▾
Revenue $12,480 +18%
Bookings 156 +12%
Active Customers 89 +8%
Revenue by Week
W1
W2
W3
W4
Today's Roster
JM
Jake Miller Guide · 8am–4pm
AL
Amy Lee Front Desk · 9am–5pm
TC
Tom Carter Maintenance · 7am–3pm

Work smart, not hard with intelligent features

EquipDash's Dash AI uses intelligent technology to streamline operations, reduce manual work, and help you make smarter business decisions.

Explore All Features
Dash AI Your intelligent assistant
Good morning! I noticed 3 bookings need attention today. I've also prepared your daily summary.
Show daily summary Revenue insights Check inventory
Quick Actions
Create Booking
Today's Bookings
Check Inventory
Usage this month
325 / 500 queries

Plan smarter, operate seamlessly

Build guest lists, generate trip manifests, and roster staff across locations — so you are always prepared, even during your busiest weeks.

  • Guestlist & Manifest
  • Staff Rostering
  • Calendar
Calendar This Week ▾
Mon
SUP x4
Snorkel
Tue
Kayak
Wed
Bikes x6
Dive
SUP x2
Thu
Kayak x3
Fri
Snorkel
SUP x5
Sat
Bikes x8
Dive
Sun
Kayak
Guest Manifest
Sunset Snorkel Trip Wed, Mar 5 · Guide: Jake M.
David Green +1 guest
Sarah Chen
Megan Allen Pending

Connect the dots with the tools you love

Stop wrestling with disconnected systems—EquipDash brings it all together.

Viator

Viator

Tripadvisor

Tripadvisor

Stripe

Stripe

HubSpot

HubSpot

QuickBooks

QuickBooks

Xero

Xero

Expedia

Expedia

Shopify

Shopify

Zapier

Zapier

WordPress

WordPress

Explore All Integrations

FREQUENTLY ASKED QUESTION

What would you like to know about EquipDash?

Find answers to your questions below. Contact us if you couldn't find what you're looking for.

Contact Us

Are review requests sent automatically?

Yes. Configure them to send after the booking is marked as completed. Set the timing — same day, next day, or after a set delay.

Can I link to Google reviews?

Can I customise the survey questions?

Where are survey responses stored?

Can I filter reviews by rating?

Does this help with SEO?

Turn every experience into a five-star review

Start your free 21-day trial and automate review collection.

Start Your Free 21-Day Trial See It In Action