Stop paying $49–$499/mo + booking fees on a platform that changed pricing 3× in 2 years. This self-serve guide walks through the Excel experience export, customer-privacy export, OTA re-certification, Stripe Connect portability, and parallel-run cutover — typically 5–7 business days. No concierge, no sales call.
From
To
WHY OPERATORS SWITCH
The common thread: Bókun changes terms, operators absorb it. Here's what usually triggers the move.
Bókun restacked features, moved operators to paid plans unilaterally, and closed Bókun Pay to new signups. Operators publicly vented on Tourpreneur. EquipDash publishes our price once and keeps it stable.
Dropping to FREE removes OTA connectivity — most operators depend on Viator/GetYourGuide API so FREE is effectively unusable. It's a lock-in lever dressed as a free tier.
Bókun supports inventory tracking but no serial/item-level tracking, no dedicated check-out/check-in, no maintenance logs. If rentals are a real revenue line, the fit breaks down quickly.
Bókun operators stitch Whippy + WaiverForever via Zapier. EquipDash ships Dash AI, Dash Agents and built-in waivers natively — fewer vendors, one login, one monthly bill.
BEFORE YOU START
Do these three things first. They prevent the most common migration problems.
STEP BY STEP
Each step assumes the previous one is complete. Run them sequentially, not in parallel.
Bókun supports Excel import/export for experiences, customer-privacy export for customer records, and a public REST API for bookings. Because payments run through Stripe Connect (operator-owned Stripe), booking payment tokens stay with your Stripe account.
Pull these, in this order:
Bókun column headers don't match EquipDash import templates. Download EquipDash's templates (Settings → Import) and remap:
Keep original Bókun exports untouched. You'll want them if anything looks off after import.
Import in this order: Products → Customers → Open bookings. Don't try to import historical bookings — EquipDash treats your switch date as day zero, with customer history imported as notes on each customer record.
Because Bókun uses Stripe Connect, your Stripe merchant account stays with you — reconnect the same account to EquipDash. OTA channels require re-certification against the new platform.
For one week, take new bookings in EquipDash while Bókun fulfils anything already booked there. Keep Bókun read access open for 60 days as your reconciliation safety net.
AFTER MIGRATING
Independent from Viator governance, one monthly bill instead of a stack of add-ons, and a price you can plan around.
HONEST WARNINGS
We'd rather tell you up front than have you discover it day three.
Leaving Bókun doesn't mean leaving Viator — but reconnecting through another certified connectivity partner (or direct Viator supplier extranet) can take 2–4 weeks. Start the Viator re-apply paperwork before you start the migration itself.
Bókun operators report that booking fees continue to be charged even when tours are cancelled more than one month after booking. Close out cancelled-but-still-billable bookings before ending the account.
Mobile app, agent-area access, and custom reports are separate subscriptions on Bókun. Cancel each individually after the main account or they'll auto-renew.
Bókun's reports don't map 1:1 to EquipDash. Export your last 12 months of Bókun reports before cancelling — those CSVs are your only pre-switch benchmark.
Copy Bókun email templates to a doc before cutover. EquipDash's template editor uses different variables, so adaptation is manual — ~1 hour per template.
We don't offer paid migration. This guide is what we'd tell you on a call. If you hit a block, email support — but we won't run the migration for you.
MIGRATION FAQ
Everything operators ask before pulling the trigger from Bókun.
Contact Us5–7 business days for the data migration itself, but Viator re-certification through a new connectivity partner can extend the full cutover to 3–5 weeks. Start Viator paperwork first, run data migration in parallel.
Export Bókun, reconnect Viator via another partner, switch to $23/mo + 2%. Native waivers + AI included. 21-day free trial, no sales call.
